Charles Manning

Crmanning724@gmail.com720-309-6585Aurora, CO

 

Database Administrator Professional

Telecommunications Engineer with a long track record of designing, building and maintaining small to large-scale telephony environments. Experience identifying opportunities to make telephony

architecture simpler and more efficient, which leads to major cost reductions across the enterprise.

 

Workflow Creation/ Management   │Operational Support     │ Process Trainer

Platform Team Lead   │ Manage Offshore Resources │Customer Service Specialist

Marketing and Sales │ Order Management │ Customer Interfacing Onsite

 

Career Summary and Achievements

Ericsson          2012-2016

Denver, CO

Applications Developer III

·   Granite Works Administrator Granite Works Developer Granite Works Trainer Granite Works

·   Operational Support Customer facing Manager for Granite Administration.

·   Granite Inventory Client.  Granite Work Platforms for external customers.

·   Management responsibilities: Managed multiple Granite customers Managed 3 offshore

resources.

·   Managed/created the design of internal work flow processes.

·   Administer the Works work flow management application.

·   Provided assistance with the design of an bulk load template for equipment entry.

·   Built work order templates, queues and site filters.

·   Set up user profiles, passwords, domains and database access levels.

·   Provided training for Engineers (RF,IC,FNE, NetOps) as to of Granite Works

·   Application.

 

 

 

Cricket Communications          2010-2012

Denver, CO

Granite Works Administrator

·   Granite Works Developer Granite Works Trainer Granite Works Operational Support

·   Managed the designing of internal work flow processes Administer the Works work flow

·   management application.

·   Assisted in the design of a auto-load template for equipment input into Granite database.

·   Built work order templates, queues and site filters.

·   Set up user profiles, passwords, domains and data base access levels.

·   Provided training for Engineers(RF,IC,FNE, NetOps) as to how they use the Granite Works

Teksystems/Cricket Communications           2008-2010

Denver, CO

Granite Works Administrator

·   Granite Works Developer Granite Works Trainer Granite Works Operational Support

·   Set up user profiles, passwords, domains and data base access levels.

·   Implement naming standards for various equipment types.

·   Created parent-child port mapping: OC12, OC03, STS1, VT1, for Tellabs 5500 and 532 DAC

·   and Nortel OME 6500 equipment Design individual equipment templates.

·   Trained coworkers on Granite input, and add Domains to user account.

 

Tellabs/T-Mobile Comforce Corporation          2007-2008

Woodbury, NY

Circuit Designer/ Granite Engineer

·   Build equipment in Engineering database, Granite including circuit design.

·   Assigns relay rack and port assignments on new and existing infrastructure.

·   Interfaces frequently with Transport engineering andRF/BSS planners and system design

·   engineers. research and assign cross connect, 1631,ATM, DCS.

 

Lucent Technologies          2006-2007

OSS Engineer

·   Design, alter, manage and build new circuits in the Granite/Xpercom database.

·   Build and verify paths in Granite/Xpercom.

·   Responsible for child/parent port mapping.

·   Site exit redesigns.

Tekmark Global Solutions

Edison, NJ

·   Granite (XNG) Auditor/Provisioner

·   Responsible for validation, configuration management and implementation of network

·   Provide coaching, career development and training to team members.

·   Create and modify equipment, cables, segment, and circuit paths within the XNG application

·   based on Cingular Audits.

·   Building cables DSX1, DSX3, AND LGX.

·   Verifying LEC information in XNG, also using LEC database.

·   Building and verifying paths in XNG for switch equipment.

·   Apply Telcordia Granite Gold Naming Standards.

XO Communication Inc          2005-2006

Denver, Colorado

·   Standardization Project Coordinator (SPC)

·   Review and research each new order for validity before entering into System.

·   Serve as central point contact for coordinating through the installation process.

ICG Communication          2000-2004

Englewood, Colorado

·   Internal Auditing/ Switch Provisioning/ 5E Translator Transfer all customer information into

·   Granite/XNG Inventory System.

·   Audit switch equipment and added to Granite/XNG database.

·   Build cross connects in Granite.

·   Compare billing to 5ess switch and other internal tracking measurements.

·   Responsible for building RAS (Remote Access Service) Ports.

·   Perform Circuit design and Translation in 5ESS switch.

·   Send ASR to proper LEC, Escalate ASR, Receive FOC, and set customer expectation with

 

Skills

5ESS, Agency, ATM, auditing, billing, BSS, cables, central point, Circuit Design, coaching,

configuration management, Client, Customer Service, data base, database, designing, equipment

Design, Insurance, Internal Auditing, Inventory, market, Access, office, Works, network, networks,

Nortel, Office Management, Developer, processes, PSTN, RAS, research, Siebel, Switch, system

design, Trainer, Translation, Translator, validation.

 

Education

Colorado Northwestern Community College

Computer Science and Liberal Arts Associate Degree

Computer Science and Liberal Arts

Associate Customer Service, ACS Designation Associate Insurance Agency Administration, AIAA

Designation. Life Office Management Association (LOMA) Certificate, Customer Service Excellence

University of Colorado at Denver Microsoft Application Courses Knowledge Alliance